At Kylie & Marli Sydney, we work hard to make sure your order reaches you quickly and securely.

Delivery locations

We ship within Australia and to most international destinations. Availability of services may vary by country and carrier.

Order processing

Orders are processed and dispatched within 1–3 business days after payment confirmation.

Delivery time

Standard shipping typically takes 8–16 business days after dispatch, depending on your location and the selected carrier. Remote or rural areas may require additional time.

Shipping costs

Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

Tracking & notifications

• Once your order is dispatched, you will receive a shipping confirmation email with a tracking link.
• Tracking events may take up to 48 hours to appear after dispatch.

Delays & exceptions

Delivery timelines can be affected by public holidays, peak-season volumes, customs processing (for international orders), weather events, or circumstances beyond our control.

Questions & contact

If you have any questions about your delivery, contact our support team:

For returns information, please see our Returns & Refunds Policy.

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